As a consultant, I succeed together with my clients. This means that through business process redesign I help clients design organizations to reduce costs, drive growth, and strengthen both short-term performance and long-term.
Together with my clients we go beyond business process redesign (lines and boxes) to define decision rights, accountabilities, internal governance, and linkages. My success is that I work together with my clients through a common design solutions, how to manage complexity and scale to ensure sustained performance.
Through business process design: Together with my client I assess the strengths and weaknesses of the current structure and design a robust new structure. In the current-state assessment, I highlight areas where the organization presents challenges, which might lie in its structure, linkages, or culture, and together with the client I help to define criteria to guide the design process. Through the design process of the workshop of business processes I help my clients to make choices on critical questions such as the optimal business-unit structure.
Link organization structure to the overall strategy: As a management consult, I make sure the business process design focuses on management attention on the strategic priorities and critical operations of each business sectors such as expansion, cost-cutting, or growth. Once the new design is finalized, I facilitate a deployment approach to help my clients to quickly realize the economic value determined by the redesign.
Through accountability: By redesign with the client of performance-management processes, I make sure all units have clear performance measures. Through accountability tools and decision-making frameworks, I help to identify accountabilities for cross-unit processes.
Enable sector-wide collaboration: Achieving large-scale collaboration across different sectors and departments – on customer solutions, product development, innovation, and the like—can unlock tremendous value. I go beyond organization charts to reveal and tap into the informal communities through which the organization shares information and knowledge. I help clients understand the value collaboration can bring and the mechanisms to enable it.
How to handle the complexity in an organization: Effective business process redesign must remove complexity that creates unnecessary cost and organizational friction, and channel what’s left to employees who are equipped to handle it.
Examples of my reference work:
· For a Nordic Business Process Outsourcing company, seeking major revenue growth, a new organizational design supported by strategy transformed the sales model, eliminating non-value-added activities, and strengthening top management’s role. Improved yearly EBITDEA by 2,5MEuro.
· For one of the Nordic largest media companies seeking major revenue growth, a new organizational design supported by strategy transformed the sales model, logistic and distribution model by eliminating non-value-added activities, and strengthening top management’s role. Consolidated 7 distribution companies with 1,500 employees to one new enterprise unity. Improved yearly EBITDEA by 5%.
· One of Norway largest Electrician company seeking major revenue growth, a new organizational design supported by strategy transformed the procurement model, electrical installation model and eliminating non-value-added activities by implementing Lean Management and the TIPS model.
· Public office – organization of the National School fruit in Norway under the Department of health. Seeking major revenue growth, a new organizational design supported by strategy transformed, procurement, distribution and logistics model, and eliminating non-value-added activities by implementing Lean Management and the TIPS model. Reduced yearly 120.000 working hours in administration for the public school.